WARRANTY

WARRANTY CLAIM

 

  • HOW TO MAKE A NOCTUM WARRANTY CLAIM
  • CAN’T SEND IMAGES?
  • NEXT STEPS
  • RETURNING YOUR PRODUCT TO NOCTUM

  • FOR ALL CONSUMER WARRANTY CLAIMS, PLEASE CONTACT NOCTUM SUPPORT AT (646) 801-8004, EMAIL SUPPORT@NOCTUM.COM OR FILL OUT AND SUBMIT A CLAIM ON THE FORM ON THE CONTACT PAGE. TO START THE WARRANTY PROCESS, YOU’LL NEED TO SEND US THE FOLLOWING PIECES OF INFORMATION TO PROPERLY EVALUATE YOUR CLAIM

    1. VALID PROOF OF PURCHASE
      • CONFIRMS THE DATE OF PURCHASE FOR WARRANTY COVERAGE
      • CONFIRMS YOU PURCHASED FROM WWW.NOCTUMSTYLE.COM
      • UNFORTUNATELY, WITHOUT A VALID FORM OF PROOF OF PURCHASE THE WARRANTY IS NOT VALID, BUT WE MAY HAVE OTHER REPAIR OPTIONS, SO PLEASE CALL US.
    2. IMAGES OR PICTURES OF YOUR PRODUCT DAMAGE
      • HELPS US DETERMINE A PRODUCT DEFECT
      • HELPS US IDENTIFY YOUR SPECIFIC PRODUCT FOR REPAIRS OR REPLACEMENT PARTS

     

  • AT A MINIMUM WE WILL REQUIRE A EMAILED COPY OF YOUR RECEIPT, OR SOME OTHER FORM OF PROOF OF PURCHASE TO DETERMINE IF YOUR PRODUCT IS STILL WITHIN OUR WARRANTY PERIOD. ONCE RECEIVED, WE WILL CONTACT YOU AGAIN TO DISCUSS WARRANTY OR OTHER REPAIR OR REPLACEMENT OPTIONS.

  • ONCE WE RECEIVE PROOF OF PURCHASE AND PRODUCT IMAGE(S) WE WILL EMAIL OR CALL YOU WITHIN 14 DAYS TO CONFIRM IF YOUR PRODUCT BREAKAGE IS COVERED UNDER OUR WARRANTY POLICY OR PROVIDE OTHER REPAIR OPTIONS. ONCE A DECISION HAS BEEN MADE WE WILL PROVIDE FURTHER INSTRUCTIONS AND AN ADDRESS FOR YOU TO SEND YOUR PRODUCT BACK TO.

  • CUSTOMERS ARE ADVISED TO SHIP WITH A CARRIER THAT PROVIDES TRACKING AND INSURANCE. NOCTUM IS NOT RESPONSIBLE FOR PACKAGES THAT ARE DAMAGED DURING RETURN SHIPMENT. NOCTUM IS NOT RESPONSIBLE FOR LOST OR MISDIRECTED PACKAGES OR IF OUR SHIPPING DEPARTMENT CAN'T VERIFY THAT IT WAS DELIVERED.

 

WARRANTY POLICIES

ALL WARRANTIES APPLY ONLY TO PURCHASES DIRECTLY FROM WWW.NOCTUM.COM

  • NOCTUM EXTENDED WARRANTY
  • NOCTUM LIMITED WARRANTY

  • TERMS*

    NOCTUM OFFERS CUSTOMERS THE OPTION TO PURCHASE A ONE TIME USE EXTENDED WARRANTY FOR $10.00 TO BE USED WITHIN A TOTAL OF 365 CONSECTUTIVE DAYS OF THE DATE OF ORIGINAL PURCHASE. THE EXTENDED WARRANTY IS VALID ONLY TO THE ORIGINAL PURCHASER WITH A PROOF OF PURCHASE FROM WWW.NOCTUMSTYLE.COM THAT CLEARLY SHOWS THE PURCHASE DATE. THE EXTENDED WARRANTY IS ONLY VALID FOR THE EXACT STYLE / PRODUCT THAT WAS ORIGINALLY PURCHASED. IF A CUSTOMER PURCHASES MORE THAN ONE PRODUCT, THE EXTENDED WARRANTY WILL ONLY BE VALIDFOR THE PRODUCT THAT WAS ORIGINALLY WARRANTEED. CUSTOMERS CANNOT TRANSFER THE EXTENDED WARRANTY FROM ONE PRODUCT TO ANOTHER. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING THE ORIGINAL WARRANTEED PRODUCT BACK TO NOCTUM. CUSTOMERS ARE RESPONSIBLE FOR PAYING FOR RETURN SHIPPING OF REPLACEMENT PRODUCT FROM NOCTUM TO CUSTOMER PRIOR TO SHIPPING OUT THE REPLACEMENT. THE EXTENDED WARRANTY ONLY COVERS THE SUNGLASSES AND DOES NOT COVER ANY PACKAGING. NOCTUM WILL NOT SEND A REPLACEMENT PRODUCT IF THE CUSTOMER BREACHES ANY OF THESE TERMS. THE WARRANTY DOES NOT AFFECT THE LEGAL RIGHTS OF CUSTOMERS UNDER APPLICABLE STATE OR NATIONAL LAWS GOVERNING THE SALE OF CONSUMER GOODS. IF NOCTUM DOES NOT HAVE STOCK AVAILABLE OF THE PRODUCT THAT WAS ORIGINALLY PURCHASED AT THE TIME THE EXTENDED WARRANTY IS USED, THE CUSTOMER WILL HAVE THE OPTION TO CHOOSE ANOTHER PRODUCT OF EQUAL OR LESSER VALUE OF THE ORIGINAL PRODUCT THAT IS COVERED UNDER THE EXTENDED WARRANTY. IF NOCTUM DOES NOT HAVE ANY PRODUCTS OF EQUAL OR LESSER VALUE OF THE ORIGINAL PRODUCT UNDER THE EXTENDED WARRANTY, NOCTUM RESERVES THE RIGHT TO REFUND THE CUSTOMER FOR THE COST OF THE WARRANTY PLUS THE COST OF THE WARRANTEED PRODUCT OR REPLACE THE PRODUCT WITH ONE OF GREATER VALUE. ALL OTHER TERMS AND CONDITIONS OF THE EXTENDED WARRANTY REMAIN UNCHANGED.

    EXTENDED WARRANTY INCLUDES:

    1) EXTENDED WARRANTY COVERS ALL DEFECTS, SCRATCHES, BREAKING, REPLACEMENT PARTS, MISUSE, AND/OR ABUSE ON NOCTUM BRAND SUNGLASSES ONLY

    2) ONE YEAR EXTENDED WARRANTY FROM THE DATE OF PURCHASE

    3) ONE TIME USE OF EXTENDED WARRANTY

    4) WARRANTY IS VALID ONLY ON THE ORIGINAL PAIR THAT THE WARRANTY WAS PURCHASED WITH

    EXTENDED WARRANTY DOES NOT COVER:

    1) LOST OR STOLEN ITEMS, ALTERATION, OR INSTALLATION OF NON-NOCTUM BRAND LENSES

    2) ANY PACKAGING DEFECTS INCLUDING BUT NOT LIMITED TO: SCRATCHES, BREAKING, REPLACEMENT PARTS, ALTERATION, MISUSE, OR ABUSE 

    2) RETURN SHIPPING OF DAMAGED PRODUCT FROM CUSTOMER BACK TO NOCTUM

    3) SHIPPING OF REPLACEMENT PRODUCT FROM NOCTUM TO CUSTOMER

  • TERMS

    NOCTUM OFFERS CUSTOMERS A STANDARD LIMITED WARRANTY ON PRODUCTS VALID FOR A TOTAL OF 14 CONSECUTIVE DAYS IMMEDIATELY AFTER THE ORIGINAL DATE OF PURCHASE. EYEWEAR PRODUCTS COVERED UNDER THE LIMITED WARRANTY ARE WARRANTIED AGAINST MANUFACTURER’S DEFECTS ONLY. THE LIMITED WARRANTY IS VALID ONLY TO THE ORIGINAL PURCHASER WITH A PROOF OF PURCHASE FROM WWW.NOCTUMSTYLE.COM THAT CLEARLY SHOWS THE PURCHASE DATE. NOCTUM'S LIMITED WARRANTY DOES NOT COVER ANY LENS SCRATCHES. ALTERATION, MISUSE, ABUSE, OR INSTALLATION OF NON-NOCTUM LENSES WILL VOID THIS WARRANTY. THE LIMITED WARRANTY IS ONLY VALID FOR THE EXACT PRODUCT THAT WAS ORIGINALLY PURCHASED. IF A CUSTOMER PURCHASES MORE THAN ONE PRODUCT, THE LIMITED WARRANTY WILL ONLY BE VALID FOR THE PRODUCT THAT WAS ORIGINALLY WARRANTIED. CUSTOMERS CANNOT TRANSFER THE LIMITED WARRANTY FROM ONE PRODUCT TO ANOTHER. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING THE ORIGINAL WARRANTIED PRODUCT BACK TO NOCTUM. CUSTOMERS ARE RESPONSIBLE FOR PAYING FOR RETURN SHIPPING OF REPLACEMENT PRODUCT FROM NOCTUM TO CUSTOMER PRIOR TO NOCTUM SHIPPING OUT THE REPLACEMENT. THE LIMITED WARRANTY ONLY COVERS SUNGLASSES AND DOES NOT COVER ANY PACKAGING. IF NOCTUM DOES NOT HAVE STOCK AVAILABLE OF THE PRODUCT THAT WAS ORIGINALLY PURCHASED AT THE TIME THE LIMITED WARRANTY IS USED, THE CUSTOMER WILL HAVE THE OPTION TO CHOOSE ANOTHER PRODUCT OF EQUAL OR LESSER VALUE OF THE ORIGINAL PRODUCT THAT IS COVERED UNDER THE LIMITED WARRANTY. IF NOCTUM DOES NOT HAVE ANY PRODUCTS OF EQUAL OR LESSER VALUE OF THE ORIGINAL PRODUCT UNDER THE LIMITED WARRANTY, NOCTUM RESERVES THE RIGHT TO REFUND THE CUSTOMER FOR THE COST OF THE WARRANTIED PRODUCT OR REPLACE THE PRODUCT WITH ONE OF GREATER VALUE. ALL OTHER TERMS AND CONDITIONS OF THE LIMITED WARRANTY REMAIN UNCHANGED. THE CUSTOMER’S EXCLUSIVE REMEDY FOR A BREACH OF WARRANTY WILL BE THE REPAIR OR REPLACEMENT OF THE ITEM AS DETERMINED BY NOCTUM. NOCTUM WILL NOT SEND A REPLACEMENT PRODUCT IF THE CUSTOMER BREACHES ANY OF THESE TERMS. THE WARRANTY DOES NOT AFFECT THE LEGAL RIGHTS OF CUSTOMERS UNDER APPLICABLE STATE OR NATIONAL LAWS GOVERNING THE SALE OF CONSUMER GOODS.

    LIMITED WARRANTY INCLUDES:

    1) LIMITED WARRANTY COVERS MANUFACTURER'S DEFECTS ONLY

    2) COVERAGE FOR 14 CONSECUTIVE DAYS FROM THE DATE OF PURCHASE

    3) ONE TIME USE OF LIMITED WARRANTY

    LIMITED WARRANTY DOES NOT COVER:

    1) LOST OR STOLEN ITEMS

    2) LENS SCRATCHES, NORMAL WEAR AND TEAR, ACCIDENTAL DAMAGE, ALTERATION, MISUSE, ABUSE, OR INSTALLATION OF NON-NOCTUM LENSES

    3) ANY PACKAGING DEFECTS, SCRATCHES, BREAKING, REPLACEMENT PARTS, ALTERATION, MISUSE, OR ABUSE 

    4) RETURN SHIPPING OF DAMAGED PRODUCT FROM CUSTOMER BACK TO NOCTUM

    5) SHIPPING OF REPLACEMENT PRODUCT FROM NOCTUM TO CUSTOMER

    **OFFER APPLIES ONLY TO COMPLETE NOCTUM EYEWEAR PRODUCTS. NOCTUM REPLACEMENT PARTS, AND NOCTUM INDIVIDUAL CUSTOM PARTS ARE NOT ELIGIBLE. SCRATCHED LENSES ARE NOT COVERED UNDER NOCTUM’S LIMITED WARRANTY POLICY. PACKAGING IS NOT COVERED UNDER LIMITED WARRANTY.