SHIPPING & RETURNS
RETURNS POLICY:
SORRY, WE DO NOT ACCEPT RETURNS. WE CHECK THE QUALITY OF OUR ITEMS BEFORE A SHIPMENT GOES OUT, SO QUALITY ISSUES RARELY ARISE. IF THERE IS AN ISSUE WITH AN ITEM, PLEASE VIEW OUR LIMITED WARRANTY POLICY AND FOLLOW THE DIRECTIONS ON HOW TO MAKE A CLAIM. PLEASE NOTE THAT LIMITED WARRANTY CLAIMS MUST BE MADE WITHIN 14 CONSECUTIVE DAYS OF THE DATE OF ORIGINAL PURCHASE.
CANCELLATIONS CAN BE MADE UP UNTIL TIME OF SHIPMENT.
IF YOU WISH TO CANCEL AN ORDER, CONTACT SUPPORT@NOCTUM.COM WITH YOUR NAME AND ORDER NUMBER. A FULL REFUND WILL BE ISSUED IF THE ORDER HAS NOT YET BEEN SHIPPED. ORDERS CANNOT BE CANCELLED ONCE THEY HAVE SHIPPED. PLEASE ALLOW 3 TO 5 BUSINESS DAYS FOR A REFUND TO BE ISSUED.
DELIVERY AND SHIPPING:
- ITEMS IN STOCK USUALLY SHIP WITHIN 3-5 BUSINESS DAYS.
STANDARD SHIPPING: ALLOW 7-10 BUSINESS DAYS FOR GLASSES TO ARRIVE.
- WE DO NOT OFFER EXPRESS SHIPPING TO P.O. BOXES OR APO/FPO ADDRESSES.
- ITEMS SHIP OUT OF NEW YORK.
INTERNATIONAL ORDERS:
THE NOCTUM STORE IS CURRENTLY OPTIMIZED FOR CUSTOMERS IN THE UNITED STATES AND CANADA. WE DO SHIP INTERNATIONALLY, HOWEVER YOUR FEES TO DO SO MAY BE HIGH. PLEASE BE ADVISED THAT YOU ARE RESPONSIBLE FOR BROKERAGE FEES, CUSTOMS DUTIES, AND ALL OTHER CHARGES THAT MAY BE IMPOSED. AS IMPORTER OF RECORD, YOU MUST COMPLY WITH ALL LAWS AND REGULATIONS OF THE COUNTRY IN WHICH YOU ARE RECEIVING THE GOODS. INTERNATIONAL ORDERS ARE USUALLY TAKING 6-10 BUSINESS DAYS FOR DELIVERY.
PAYMENT:
WE ACCEPT VISA, MASTERCARD, DISCOVER, AND PAYPAL.
PRICING:
WE RESERVE THE RIGHT TO ADJUST THE PRICING OF OUR ITEMS AT ANY TIME, WITHOUT ANY NOTICE. PRICES ARE IN USD UNLESS OTHERWISE NOTED.
NEED IT FAST?
PLEASE JUST CONTACT US AND LET US KNOW WHEN YOU NEED IT BY, AND WHAT EVENT YOU’RE GOING TO! WE CAN OFFER GUARANTEED DELIVERY ON TIME AND IF WE CANNOT GUARANTEE DELIVERY OF A SPECIFIC ITEM WE WILL OFFER ALTERNATIVES THAT CAN BE SHIPPED IN TIME! IF WE NEED TO USE A FASTER (MORE EXPENSIVE) SHIPPING SERVICE THERE MAY BE ADDITIONAL CHARGES TO GET IT TO YOU ON TIME.
SHIPMENT DETAILS:
ALL ORDERS ARE DELIVERED VIA USPS - TRACKING IS PROVIDED ORDERS GOING INTO NEW YORK GENERALLY TAKE 1 DAY FROM SHIPMENT
THE PRICE PER ITEM IS DEPENDING ON YOUR ORDER VALUE.
ORDERS THAT CONTAIN EXTRAORDINARY SHIPPING WEIGHTS, MAY BE SUBJECT TO AN EXTRA SHIPPING CHARGE. THE CUSTOMER WILL BE CONTACTED IF THE ORDER MEETS THESE CRITERIA.
MOST OF OUR PRODUCTS ARE STORED IN OUR WAREHOUSE AND ARE READY TO SHIP SAME DAY OR NEXT DAY.
CUSTOM ORDERS SHIPPING:
PLEASE CONTACT US IF YOU HAVE A SPECIAL REQUEST.